Refund and Returns Policy

1. Overview

This Refund and Returns Policy explains the conditions under which you may return products purchased from forgemart and receive a refund. By placing an order on our website, you agree to comply with the terms set out below.

2. Eligibility for Returns

2.1. General Conditions

Products may be returned within 30 calendar days from the date of delivery provided that:

• The item is unused, undamaged, and in its original packaging.
• A valid proof of purchase (order confirmation or receipt) is presented.
• The return request is initiated through the contact information listed in Section 6.

2.2. Non‑eligible Items

The following items cannot be returned or refunded:

• Custom‑made or personalized products.
• Digital downloads, software licenses, and subscription services.
• Health‑related items such as vitamins, supplements, or personal care products that have been opened.
• Any product that is clearly marked "Final Sale".

3. Return Process

3.1. Initiating a Return

To start a return, you must:

• Contact our support team at [email protected] within the 30‑day window.
• Provide your order number, the reason for the return, and photos of the item if applicable.

3.2. Shipping the Return

After approval, you will receive a Return Merchandise Authorization (RMA) number and instructions for shipping. You are responsible for the cost of return shipping unless the item is defective or the wrong item was sent.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take up to 10 business days to appear on your statement.

4.2. Partial Refunds

We may issue a partial refund to cover the original shipping cost or any restocking fees, which will be disclosed at the time of the return approval.

5. User Responsibilities

When using the forgemart website you agree to:

• Provide accurate and complete information for your order.
• Inspect received items promptly and report any issues within the timeframes described above.
• Follow the return instructions precisely, including using the RMA number and original packaging.
• Abide by all applicable laws and regulations governing consumer transactions.

6. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1 (713) 621-5236
• Address: 6079 Southwest 11th Drive, Houston, Texas 77058, United States

7. Legal Disclaimer

forgemart reserves the right to modify this Refund and Returns Policy at any time without prior notice. Changes will be posted on this page and will apply to orders placed after the effective date. This policy does not affect any statutory rights you may have under applicable consumer protection laws.